On 19-02-2006 14:03, "Joseph Nastasi" <[EMAIL PROTECTED]> wrote:
>> So, to be short, treat your demo users the same way you would like to >> be >> treated, and let the sales come as a natural result. > > It's this kind of comment that really irks me. You make it sound like > there is something ethically wrong with charging for support. Probably > not your intent, but that's the way it sounds to me. I surely do not > expect the same support when trying out a product as I do after I pay > for it. I do not agree with you this time. I do expect the same support before the purchase as after it, and I sometimes test the support for a product before making the final decision. I also don't like software web sites mentioning that my payment will buy me support for the given application. I expect to get support from anyone who builds a great application and a great web site to sell it. If one or both of them are below certain standards, I don't expect anything, and won't buy at all. Our customers sometimes ask questions that seem unnecessary. They sometimes take a lot of our precious time. They also sometimes pay for the product twice because they know they have asked a lot and feel that they should give something in return. As long as the majority of users, customers or not, manages to use the software without our help, it is OK with me. For more advanced products, like yours, I can see that paid support could be necessary. I don't think you are doing something wrong, and might do the same in your situation, but for what I have seen, it is just not the way to do it in our case. And I sure hope we can keep doing it this way... -- Richard Altenburg - brainchild.nl _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives of this list here: <http://support.realsoftware.com/listarchives/lists.html>
