At 7:25 AM +1100 2/20/06, Keith Hutchison wrote:
One thing we absolutely do not do any more is offer telephone
support. My customers who miss this avenue can thank Windows users
for this. After hearing my support person struggle with Windows
users asking questions like "how do I unzip this file", and even "how
do I set up my computer to connect to the Internet" for a few months,
I said to hell with that.
Sounds like a missed opportunity, I'd ask if they like to pay for remote
assistance.
LOL Keith, well maybe I'll send them all over to you for a finder's fee :)
Regards,
- Lou Forlini
Software Engineer
System Support Products, Inc.
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