At 9:32 AM -0700 9/11/06, Matt Quagliana wrote:
No REAL Software mailing list exists to nurture third party relations;
the mailing lists exist to provide community-based tech support and
dialog.
Then maybe REAL Software should rethink this policy and realize that
they need to cultivate a relationship with ALL of their customers.
Doing it one-on-one with their entire customer base in impractical,
and relying solely on face to face events like REALworld is not
frequent enough and only represents a small fraction of their
customers.
The feedback system should be used as a tool to track technical
issues, not as a crutch or a shield to avoid nurturing relationships
with the people who are their customers.
Regards,
Joe Huber
PS Maybe we've been spoiled by the frequent participation of many
great REAL Software folks over all the years. But it certainly built
up a sense of community that unfortunately has become fragmented and
dimisished lately.
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