I think you're right. We'll probably add some context relevant links, but it's for a very easy to use product so we're gonna start small and see what type of feedback we get before we go crazy with it.
On Feb 21, 5:42 pm, Janet Swisher <[email protected]> wrote: > In my experience, the setup you describe is a good way to ensure a > poor user experience and documentation that nobody reads. I urge you > to include at least some degree of context-sensitivity, so that > clicking the help link from a given screen takes the user to > information about that screen, or better yet, to information about > tasks they're likely to be doing there. Making the user search again > for information about their usage context is shifting the burden of > effort in the wrong direction. Some extra effort on the part of the > software developers and documentation writers can make a big > difference to how long it takes users to find the information they > need, and how frustrated they get in the process. > > --Janet > > > > On Mon, Feb 21, 2011 at 5:17 PM, Don <[email protected]> wrote: > > Thanks for all the suggestions, I think we'll be able to find what we > > need by reviewing the options that have been suggested. > > > A better description of what we want to do is a searchable online > > reference manual. It will be available as it's own website and we'll > > just provide a single help button in the application that directs them > > to the site. > > > Something like a wiki or even wordpress might be what we want, but > > we'll look at all the options before choosing. > > > Thanks again. -- Our Web site: http://www.RefreshAustin.org/ You received this message because you are subscribed to the Google Groups "Refresh Austin" group. [ Posting ] To post to this group, send email to [email protected] Job-related postings should follow http://tr.im/refreshaustinjobspolicy We do not accept job posts from recruiters. [ Unsubscribe ] To unsubscribe from this group, send email to [email protected] [ More Info ] For more options, visit this group at http://groups.google.com/group/Refresh-Austin
