> Reverse the logic - if it's a non-responder (no telemetry > after n minutes), it shows up on the map as a customer out.
OK, but it can't be practical in this application (by the sheer number of units in service) to poll individual specific locations within n-minutes... and and that amount of time is going to probably be hours at best. > We currently have a Google maps-based outage tracking > system that places a green dot for working modem, yellow > for modem syncing and red for offline... and the update time for a specific customer location is estimated to be _____ ? > Since we have SNMP polling at around once a minute, along > with bandwidth monitoring in place, often times we can find > out about an outage before the customer can even find their > phone to call us. Once a minute at a specific location? > It's just another tool we use of many... I would consider it very useful... but it doesn't shorten the Bureaucracy. It still has taken 3 days for PG&E to turn on the service I requested (not counting the 4 non work Sunday). I hope to have the service active when I visit the site later today... cheers, s.
