Hi,

Please review below requirement and please forward me your consultant
profile and contact details to *mane...@sriveninfosys.net*

*
*

*Job         : Business Analyst*

*Location : ATLANTA , GA*

*Duration : long term*

*Rate        : $35/hr*

*Project Description*:

***BACKFILL

This resource will analyze the att.com Servicing site to help create an
effortless customer experience. This includes; managing the Customer
Experience Optimization (CEO) issue submission site (entering, triaging &
prioritizing issues), creating and leading taskforces, collaborating with
others to resolve online customer experience issues, implementing
enhancements, and measuring the success of our site improvements based on
customer service results. Additionally, this resource will be responsible
for creating the metrics by which we measure the health of our site. This
is not a web analytics role. Though the resource will interact with the
Analytics Team, it will be in an effort to discern impacts of customer
experience issues. The analytics data will be used along with other tools
like click stream data, customer satisfaction surveys, & usability reports
to understand and improve the customer experience. This resource will
ultimately integrate findings into business and design decisions to
proactively ensure the best customer experiences are built into our new
features/functions on the site.

*Job Description:***

• Manage the Customer Experience Optimization (CEO) issue submission site–
including entering, triaging, prioritizing, & moving issues through the
issue resolution process
•Create the metrics used to measure the health of the site by reviewing the
existing data , creating measurable goals, summarizing information, and
presenting it in a fashion consumable by Leadership
• Create a post-release Site Optimization score card
• Conduct site reviews to identify actionable customer experience issues
• Facilitate working sessions with product SMEs and others (as needed) to
review and collaborate to resolve actionable issues
• Facilitate regular status update meetings with taskforce participants,
and provide status communications for Leadership
• Help create the structure around the existing or new processes to make
them sustainable over time
• Act as the liaison between Production Support and Product Managers
• Meet with Product Managers to review production defects and prioritize
them
• Provide the business priority for defects to the Production Support team
to ensure implementation dates align with the business priority
• Communicate post release issues being fixed via Red Hat and those
deferred up to Leadership
• Provide non-project related workflow submission & ticket management
support (back-up) as needed
• Work with testing teams to prioritize and target defect fixes for
deployment
• Create executive presentations to provide updates on customer experience
changes
*Qualifications *
• Minimum of two years website analysis experience, preferably in a
e-commerce environment
• Two to five years Project Management experience (Six Sigma), required
• Agile process experience desired
• Excellent communication, presentation and data visualization skills
• Ability to create structure around process to make them viable,
efficient, and sustainable
• Ability to provide data-driven, informed recommendations and creative
solutions to data challenges
• Solid understanding of online and offline marketing and analytics best
practices
• A collaborative team player possessing the ability to partner with
cross-functional teams
• High level of proficiency with Microsoft Excel, Visio, Word & PowerPoint
• Aptitude to balance multiple projects independently, both short and long
term
• Bachelor’s degree in economics, statistics, accounting, business
management or computer science preferred
• Ability to work independently in a high-performing, ever-changing
environment



Skills Inventory



Skill

Experience

Need

1)

Web Technology

Expert

Required

2)

Project Mgmt Certification

Expert

Required

3)

Executive Written/Verbal Communication Skills

Expert

Required

4)

Software Development Lifecycle (SDLC)

Expert

Required

5)

Website Analysis

Expert

Required

6)

Process Documentation

Expert

Required

7)

Pre. Exp. with on-line Account Management sites

Expert

Required

8)

Team Player

Expert

Required

9)

Research, analyze data-identify actionable results

Expert

Required

10)

Microsoft Office Suite (Word, Excel, PowerPoint)

Expert

Required

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