Whoops, a little slip of the finger there...

Steve,

> I've checked both the remote and backup machine's disks with Disk
> First Aid, and Norton, both turn up clean.

That's fine, but remember I said that Disk First Aid (and Norton, too, by
the way) usually DON'T tell us anything relating to this error. Run your
drive formatting utility's disk-testing function. If it's an Apple-formatted
drive, that's Drive Setup. Choose Test Disk from the Function menu. What
happens?

If you're still having problems, call us directly.

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED]

> From: Steve Axthelm <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Thu, 10 Feb 2000 10:59:35 -0800
> To: "retro-talk" <[EMAIL PROTECTED]>
> Subject: Re: Error -36 on PSD files written by Painter?
> 
> Matthew,
> 
> Thanks for the reply.
> 
>> Error -36, in my experience, has always meant that a media problem occurred
>> on the source volume. This has never been shown to be isolated to a specific
>> type of file. Error -36 is an Apple-defined error being returned by the OS
>> itself when Retrospect tries to copy a specific file.
> 
> Ahh, but this is the *only* file type that turns up this error and
> I'm backing up gigs every night on 10 machines. As I said it's only
> Photoshop Files that are written by Painter. These files copy fine
> with the finder both locally and over the network.
> 
>> Try verifying the media on your source disk using a disk utility or the
>> formatting program you used to format your hard drive. For example, if it's
>> an Apple-formatted hard drive, use Apple Drive Setup's "Test Disk" command
>> in the Function menu. Disk First Aid is usually not helpful in this case
>> because it only checks for directory problems and does not check your media.
> 
> I've checked both the remote and backup machine's disks with Disk
> First Aid, and Norton, both turn up clean.
> 
> So I'm still stumped.
> 
> -Steve
> 
> ---
> Steve Axthelm
> Mudpuppy Studios
> [EMAIL PROTECTED]
> 503.227.1775
> 
> 
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