Something is causing the system to think your mouse button has been held
down on startup. That's actually where the client gets this information,
which will prevent it from loading. I'm not sure why reinstalling the client
would solve this, since it shouldn't, so keep an eye on these clients for

I would think this is caused by some sort of utility or extension you have
loaded that is causing the system to think the mouse button is depressed. Do
you have any special mice or trackballs, or a USB card? Try minimizing inits
to only Mac OS plus the Retrospect Client. Does this work better?

If you have any further questions, please call us directly.

For support in English:
(from the UK) 0800 169 77 64
(outside of the UK) +33 1 40 29 11 08


Technical Support Specialist
Dantz Development Corporation

> From: Toby Blake <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Wed, 26 Jul 2000 15:51:24 +0100 (BST)
> Subject: 541 errors
> We are seeing a lot of 541 errors on only a few Macs (an 8200, 7200s
> and a 7100 - the 8200 produces these errors every couple of weeks).
> The 541 error (client not installed or not running) keeps recurring on
> these machines - investigating the retrospect control panel reveals
> that a "mouse button was held down at system startup" - this is NOT
> true and no amount of restarting will cure the problem.  What does
> cure the problem though, is a reinstall of the client (v4.2).
> So, my questions are (1) why does this keep happening? and (2) how do
> I prevent this?
> Thanks
> Toby Blake
> Computing Officer
> University of Edinburgh
> --
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