Hi Jim,

As always, if you have any immediate concerns, please contact Dantz directly
for the quickest response. Dantz has no further information on this; Ecrix
will always have the latest information. If you are seeing these symptoms
and have gone through all the SCSI troubleshooting I've detailed below,
contact your vendor to see if they have any further suggestions. If you have
any questions on device troubleshooting, please give Technical Support a


Irena Solomon
Dantz Development Corporation

SCSI troubleshooting:
Clean heads
Isolate device
Change media
Change brand of media
Change cable
Change terminator
Update/Reinstall SCSI adapter drivers
Update/Reinstall SCSI adapter firmware
Remove all other backup software
Try the device on another computer

> From: Jim Coefield <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Tue, 24 Oct 2000 09:11:05 -0600
> To: "retro-talk" <[EMAIL PROTECTED]>
> Subject: Re: Retro Mac And VXA Drive
> Well,
> I guess Friday afternoon was a bad time to ask this question--didn't
> get any response, so i guess I'll try again this tuesday morning. Or
> maybe its just time to RMA the drive...
> Thanks,
> Jim
>> Subject: Retro Mac And VXA Drive
>> From: "Jim Coefield" <[EMAIL PROTECTED]>
>> Date: Fri, 20 Oct 2000 13:50:00 -0600
>> Could we get an update from Dantz and Ecrix on the VXA/Retro Mac
>> issue, as reported by MacIntouch, 10-20-00 (see below)?
>> The post on MacIntouch goes a long way to explaining some of the
>> problems I've been seeing with my VXA drive. If not for having just
>> finishing rebuilding my LAN and upgrading my net connection, and
>> installing new servers, routers and switches, I was going to dive
>> into troubleshooting the problems I've been having. Maybe all I have
>> to do is wait for the firmware update?
>> I've not only got many 206's, but errors 102 (trouble communicating),
>> 203 (hardware failure), error 205 (lost access to storage medium),
>> error 100 (device rejected command). In addition, after these errors,
>> the drive will not continue to use the current tape, and always wants
>> a new one (whether 4 gigs or 40 gigs were written to it)--leading me
>> to believe the the end of write markers were never properly written,
>> which could leave the tape in an unusable condition.
>> Also, the drive can take up to several hours to eject a tape after
>> one of these errors--following Ecrix's advice to eject a tape: power
>> down the drive, disconnect it from the backup Mac server, turn it on
>> and hit the eject button many times quickly in a row. Makes for a
>> very tedious process of continually regenerating backup sets.
>> I've been using a B&W G3/300 with a Miles Initio Blue Note scsi card
>> and OS 9.0.4 with Retro 4.3. Using the VXA tool to maximize capacity
>> over speed seemed to exacerbate the situation.
>> Thanks,
>> Jim Coefield

To subscribe:    [EMAIL PROTECTED]
To unsubscribe:  [EMAIL PROTECTED]
Archives:        <http://list.working-dogs.com/lists/retro-talk/>

For urgent issues, please contact Dantz technical support directly at
[EMAIL PROTECTED] or 925.253.3050.

Reply via email to