On 07/31/2013 12:54 PM, ReviewBoard user wrote:
> Hello,
> 
> I have a very specific user that can't receive emails via ReviewBoard
> when creating requests or updates to the request. I checked this against
> the database, and he is an active user with the correct email.
> 
> I'm attempting to follow the code to send out an email that would
> replicate the code flow. Are there any tips on how to do this?
> 
> So far, I have done a search on the code from github to get hints on how
> to do this, but each method requires multiple arguments that I can't
> confidently supply.
> 
> https://github.com/search?l=&p=8&q=mail++repo%3Areviewboard%2Freviewboard&ref=advsearch&type=Code
> 
> Any other advice for debugging why the user is not receiving the email?
> I have already tried going onto the mail server and using shell commands
> to manually send the user emails. The user can receive them perfectly
> fine which makes this a bigger mystery.
> 
> Thanks for any help :D
>

Have you checked the mail-server debug logs to see if ReviewBoard has
*tried* to send a message? Also, is there anything unusual about the
user's name or email address? Is it possible that it contains some
unusual characters that might be confusing ReviewBoard or the MTA?


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