Hey Stephen,

Thanks for the suggestion :). The reviewboard logs generated don't suggest 
that there was anything wrong with sending the email for this user which 
might be because the error is masked elsewhere. There is nothing unusual 
about the name (it is entirely alphabetic).

On Wednesday, July 31, 2013 10:12:49 AM UTC-7, Stephen Gallagher wrote:
> On 07/31/2013 12:54 PM, ReviewBoard user wrote: 
> > Hello, 
> > 
> > I have a very specific user that can't receive emails via ReviewBoard 
> > when creating requests or updates to the request. I checked this against 
> > the database, and he is an active user with the correct email. 
> > 
> > I'm attempting to follow the code to send out an email that would 
> > replicate the code flow. Are there any tips on how to do this? 
> > 
> > So far, I have done a search on the code from github to get hints on how 
> > to do this, but each method requires multiple arguments that I can't 
> > confidently supply. 
> > 
> > 
> https://github.com/search?l=&p=8&q=mail++repo%3Areviewboard%2Freviewboard&ref=advsearch&type=Code
> > 
> > Any other advice for debugging why the user is not receiving the email? 
> > I have already tried going onto the mail server and using shell commands 
> > to manually send the user emails. The user can receive them perfectly 
> > fine which makes this a bigger mystery. 
> > 
> > Thanks for any help :D 
> > 
> Have you checked the mail-server debug logs to see if ReviewBoard has 
> *tried* to send a message? Also, is there anything unusual about the 
> user's name or email address? Is it possible that it contains some 
> unusual characters that might be confusing ReviewBoard or the MTA? 

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