Did you ever figure this out?  I'm having the same problem here with a 
specific user and only on 1 of our RB servers.  I can't figure out where RB 
is logging its smtp messages.  I don't see anything in my reviewboard.log 
file.

--Steve


On Wednesday, July 31, 2013 10:51:35 AM UTC-7, ReviewBoard User wrote:
>
> Hey Stephen,
>
> Thanks for the suggestion :). The reviewboard logs generated don't suggest 
> that there was anything wrong with sending the email for this user which 
> might be because the error is masked elsewhere. There is nothing unusual 
> about the name (it is entirely alphabetic).
>
>
> On Wednesday, July 31, 2013 10:12:49 AM UTC-7, Stephen Gallagher wrote:
>>
>> On 07/31/2013 12:54 PM, ReviewBoard user wrote: 
>> > Hello, 
>> > 
>> > I have a very specific user that can't receive emails via ReviewBoard 
>> > when creating requests or updates to the request. I checked this 
>> against 
>> > the database, and he is an active user with the correct email. 
>> > 
>> > I'm attempting to follow the code to send out an email that would 
>> > replicate the code flow. Are there any tips on how to do this? 
>> > 
>> > So far, I have done a search on the code from github to get hints on 
>> how 
>> > to do this, but each method requires multiple arguments that I can't 
>> > confidently supply. 
>> > 
>> > 
>> https://github.com/search?l=&p=8&q=mail++repo%3Areviewboard%2Freviewboard&ref=advsearch&type=Code
>>  
>> > 
>> > Any other advice for debugging why the user is not receiving the email? 
>> > I have already tried going onto the mail server and using shell 
>> commands 
>> > to manually send the user emails. The user can receive them perfectly 
>> > fine which makes this a bigger mystery. 
>> > 
>> > Thanks for any help :D 
>> > 
>>
>> Have you checked the mail-server debug logs to see if ReviewBoard has 
>> *tried* to send a message? Also, is there anything unusual about the 
>> user's name or email address? Is it possible that it contains some 
>> unusual characters that might be confusing ReviewBoard or the MTA? 
>>
>>
>>

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