The likely cause is that the web server's PATH environment variable does not 
contain the location of cleartool. You can use the apache SetEnv directive to 
fix this.

-David

On Sep 15, 2014, at 3:52 AM, shravanthi s <shrav...@gmail.com> wrote:

>> Hi, 
> 
> Can you please let us know why we are getting this error?  Our linux server 
> where Review Board was hosted (RHEL 6.5), was patched by out IT dept. Since 
> then our review board stopped working. So we rebooted the server with older 
> kernel and we were able to get the application up and running. However, when 
> we click on a review request (with clearcase as repository) we are getting 
> the error as mentioned above. This is critical as our production is down and 
> users are not able to check in code due to review requests which are not 
> working. 
> 
> The application is working fine when used with a svn repository. 
> 
> Also when i ran cleartool commands on reviewboard server, it was working 
> properly. So it looks like clearcase is working on reviewboard server. So we 
> are not sure what else has gone wrong. Some path which was set wrongly due to 
> patching? Please assist asap! We need to get it up and running sooner. Let me 
> know if you need any other info
> 
> Thanks,
> Shravanthi
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