On Thu, 15 Nov 2007, Andrew Hecox wrote: > I would rather that she read the 10 line shell script so that she > understood unambiguously what it means to our site to "add" a user, even > if it took an hour. If we're going to have an admin for 3-5 years, I'm > happy to take 3 full months of training so that they can understand the > breadth of what we do and how we do it.
That's where the difference is. For me a sysadmin automates tasks and operators perform repititive tasks. So if you need to create about 100 new users a week and call those people to ask some information, I am sure you do not think this is a task for an experienced sysadmin ? There are a lot of administrative tasks that are dull and boring to real sysadmins and other people are perfectly fit for that that have no intent to become an experience sysadmin. Otherwise your company would be full of experienced sysadmins. (hey, maybe yours is ?) Anyway, point being: why does first, second and third level support exist ? Why not only have third level support, everyone would be better off, right ? -- -- dag wieers, [EMAIL PROTECTED], http://dag.wieers.com/ -- [Any errors in spelling, tact or fact are transmission errors] _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
