Wow, that question spawned some great conversation. Thanks for the initial input everyone, and the great replies there after. :)
On Nov 16, 2007 5:47 AM, Dag Wieers <[EMAIL PROTECTED]> wrote: > On Thu, 15 Nov 2007, Andrew Hecox wrote: > > > I would rather that she read the 10 line shell script so that she > > understood unambiguously what it means to our site to "add" a user, even > > if it took an hour. If we're going to have an admin for 3-5 years, I'm > > happy to take 3 full months of training so that they can understand the > > breadth of what we do and how we do it. > > That's where the difference is. For me a sysadmin automates tasks and > operators perform repititive tasks. So if you need to create about 100 new > users a week and call those people to ask some information, I am sure you > do not think this is a task for an experienced sysadmin ? > > There are a lot of administrative tasks that are dull and boring to real > sysadmins and other people are perfectly fit for that that have no intent > to become an experience sysadmin. Otherwise your company would be full of > experienced sysadmins. (hey, maybe yours is ?) > > Anyway, point being: why does first, second and third level support exist ? > Why not only have third level support, everyone would be better off, right ? > > -- > -- dag wieers, [EMAIL PROTECTED], http://dag.wieers.com/ -- > [Any errors in spelling, tact or fact are transmission errors] > > _______________________________________________ > > rhelv5-list mailing list > [email protected] > https://www.redhat.com/mailman/listinfo/rhelv5-list > _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
