On Tue, 2010-05-11 at 16:19 -0400, Jack Neely wrote: > This mailing list has been very helpful with past issues and I had hoped > it would be so with these most lovely Dell Optiplex issues. Please > don't inform the rest of the community that I "just have a support > issue."
I can't speak for Thomas, but I would bet his most sincere concern was ensuring you received the escalated support via your Red Hat support avenues. I know it was my first instinct when I noted the Bugzilla hasn't been responded to for more more than a week, with several updates by yourself. Opening a ticket does lead to generation of a Bugzilla, which is then associated with the ticket. Understand there's nothing wrong with posting the Bugzilla to the list. Many Red Hat employees read the list and act upon them. But people like Thomas and myself don't have any allocated resources to follow-up with (resources that would be assigned to a ticket), because the Bugzilla was opened directly (instead as a result of a ticket). That's why we recommend you open tickets, instead of directly going to Bugzilla. If it is an option, of course. > In fact, my email address shows that I'm from NC State University, > which is under an Academic contract. The contracts without support > So, I don't have a formal support rep to talk to about this. You may still have a representative. We can try to find out. If you have a CRM account, you have an avenue. There might not be a Service Level Agreement (SLA) with response times, but there might still be an account. > All I can do is bang on the doors of Red Hat HQ on our campus. You should take a trip over sometime and ask to meet people. Putting names with faces is always a good move. I did so many years before I joined Red Hat. Quite a bit of engineering is in Westford (MA), but quite a bit is still right there on-campus. -- Bryan J Smith Senior Consultant Red Hat, Inc Professional Consulting http://www.redhat.com/consulting mailto:b...@redhat.com +1 (407) 489-7013 (Mobile) mailto:b.j.sm...@ieee.org (Blackberry/Red Hat-External) -------------------------------------------------------- You already know Red Hat as the entity dedicated to 100% no-IP-strings-attached, community software development. But do you know where CIOs rate Red Hat versus other software and services firms for their own, direct needs, year after year? http://www.redhat.com/promo/vendor/ _______________________________________________ rhelv5-list mailing list rhelv5-list@redhat.com https://www.redhat.com/mailman/listinfo/rhelv5-list
