On 10/31/2011 12:59 PM, Musayev, Ilya wrote:
If it matters, run RedHat on prod hosts and centos on non-prod dev/qa..
You get support as main reason for justification. RedHat support improved
tremendously over past 4 years. You may still get level one from india, but
once you break through level one, you get fairly knowledgeable folks that can
help.
I believe you will get our India support techs only through web tickets.
Calling in directly will get you to someone in your home GEO. If you
do not, you can ask to have your escalation transferred to the correct
GEO as well.
https://access.redhat.com/support/contact/technicalSupport.html
If you call and get someone from India but you in North America, check
the phone number from that link there, and redial your GEO number.
~rp
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