SBC Sucks. Period. If you want to get good service at the customer level, I recommend going with a local ISP. If you say "Linux", they won't drool, or in the worst case, you'll just get bounced to their head tech.
When I had DSL through Pyramid.net, my DSL line went down one day. I nagged Pyramid.net, they asked me a couple of questions, determined that the problem was on SBC's side, and called out SBC. Turns out that a line card blew out. Total downtime: 3 days (mostly waiting for SBC). Right now I have sDSL though velocitus. After getting a new subnet, I couldn't get traffic out of my lan. So I called their techs: Tech: "What OS are you running?" Me: "Redhat Linux 8" -- at this point, I held my breath. Tech: "What version of Windows is that? XP?" Me: "...uh...." Tech: "Hahaha, just kidding..." Turns out it was a problem on my side, and he was able to determine this just be querying the router. Total downtime: > 1 hour Lesson: Pay a few extra bucks a month, and get better service. Mark > What I dread is the day I'm not in, the DSL fails, and SBC refuses to > acknowledge that they may be at fault because something on our side is > non-standard and therefore frightens them. Like they did to you. After > all, I was dealing with a "network" person from SBC that couldn't > understand how multiple computers could use 1 DSL connection. I'm not a > network person (in that I have NO formal training in it - I've just read > the HOWTOs) and I understand it. -- | Mark C. Ballew | Graduate Student, University of Nevada, Reno | Homepage: http://sublinear.net | RAWUG President: http://rawug.org | UNR GS-ACM Treasurer: http://www.cs.unr.edu/~gsacm _______________________________________________ RLUG mailing list [EMAIL PROTECTED] http://www.rlug.org/mailman/listinfo/rlug
