On Thu, 27 Mar 2003, Mark C Ballew wrote:
> If you want to get good service at the customer level, I recommend going
> with a local ISP. If you say "Linux", they won't drool, or in the worst
> case, you'll just get bounced to their head tech.
The main problem with that is that the local ISP still needs to buy the
loop from SBC. I had a similar situation with a client in Palo Alto, who
had a DSL line. Every time there was a problem, the ISP would blame the
telco, and the telco would blame the ISP, and neither one would do
anything about it.
The phone company *is* clueless, but at least it's their line, so they
*can* do something about it if you can convince them it's their fault.
That usually takes a lot of shouting, but it can be done.
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