On Tue, 16 Dec 2003, Bruce Robertson wrote:
> I can certainly promise you that we will never block port 80.
Well, the only problem is that Great Basin is reliant on the telco to
provide the local loop. I actually called you guys today, ready to switch,
but because SBC chooses not to serve most of Sparks with DSL, I'm
currently stuck with Charter.
And boy, did Charter give me the run-around today. I called, and was
assured that for a mere $5 a month more, I could get a "commercial"
account that wouldn't be filtered. Of course, money spent and several
hours of tech un-support later, it turns out that they filter *all*
dynamic IPs, whether commercial or residential. The *only* way (they
currently claim) to unblock services is to buy their commercial service
PLUS a static IP at a mere three to four times the cost of normal
residential service.
I'm absolutely infuriated with Charter at this point, and think a
spotlight needs to be shined on their anti-consumer practices. Legal or
not, their treatment of customers is indefensible, in my opinion.
--
Todd's "Customer Disservice Hall of Shame" currently contains:
- Charter Communications: Mislead to their customers about services,
and block Internet connectivity.
- AT&T: Honoring the "checks" they send out to entice you to switch
long-distance providers is apparently optional.
- eFax: Receive (not send) 20 pages of *unsolicited* faxes, and lose
your account.
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