I have been giving a two hour presentation to introduce RUP to our project
teams. The presentation contains the ATM use-case model that is used in
most of the Rational training. I have been stressing that use cases
describe "what" and not "how". At the last presentation, a lively
discussion about having the bank customer insert his/her ATM card
constituted "how" and not "what". Has anyone encountered this situation and
what was the consensus?
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