But now that I've moved onto Collaboration Diagrams and most importantly Sequence Diagrams,
I'm stumped on how this should be modeled to represent the two Actors for the one behavior (Request A Report).
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You probably need to use two interface to make the thing clear:
customer --> interface1,   carrier-->interface2,        then interface1 -- request a report --> interface2
 
There should not be such an scenerio that two actors comunicates with each other directly.
It it is so, it should not be captured in your system, as it's out of you system scope.
 
dan
 
 

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