This is the default behavior. Clipped from /opt/rt3/etc/RT_Config.pm: # By default, RT doesn't notify the person who performs an update, as they # already know what they've done. If you'd like to change this behaviour, # Set $NotifyActor to 1
Set($NotifyActor, 0); NOTE: if you want to change this, add: Set($NotifyActor, 1); To /opt/rt3/etc/RT_SiteConfig.pm (don't ever change RT_Config.pm itself). -- Kelly F. Hickel Senior Software Architect MQSoftware, Inc 952.345.8677 [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:rt-users- > [EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] > rapids.mi.us > Sent: Wednesday, April 26, 2006 3:05 PM > To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; rt- > [EMAIL PROTECTED] > Subject: RE: [rt-users] cc only kinda working > > I have found that RT never emails you if you enter your address and > are logged in as that user (with that address). > > Yes indeed kind of strange, but maybe it figures why send an email to > yourself when you are the one doing the updating/creating etc. ?? > > T.J. Maciak > > Internet/Intranet Developer > Department of IT > City of Grand Rapids > P: (616)456-3713 > F: (616)456-3448 > > > -----Original Message----- > From: kate.wilson [mailto:[EMAIL PROTECTED] > Sent: Wednesday, April 26, 2006 4:01 PM > To: 'Kristopher Lusk'; kate.wilson; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] cc only kinda working > > If add [EMAIL PROTECTED] into the cc field and then click > save > changes then update the following gets placed in the ticket: > > "RT-Send-CC: [EMAIL PROTECTED]" > > But in the outgoing email, the cc does not get added. this is very > strange. > could it be a permissioning thing or perhaps a scrip issue? > > thanks for helping me try to sort this out! > > _kate > > -----Original Message----- > From: Kristopher Lusk [mailto:[EMAIL PROTECTED] > Sent: Wednesday, April 26, 2006 3:43 PM > To: 'kate.wilson'; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] cc only kinda working > > > You're welcome. > > Hmmm that's interesting. Well, I'm not sure how to fix that in the > code. > But if you click the [Save Changes] button before you click the > [Update > Ticket] button, don't the new CCs you add in the 'CC:' text box get > added to > the list of recipients below the 'Message:' text box? > > Kris > > -----Original Message----- > From: kate.wilson [mailto:[EMAIL PROTECTED] > Sent: Wednesday, April 26, 2006 2:32 PM > To: 'Kristopher Lusk'; kate.wilson; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] cc only kinda working > > Thank you for the response! > > I have the default already set up: > "On Correspond Notify Requestors and Ccs with template Correspondence" > > and it does notify CC's that have been assigned below the message text > bow, > just not the one above it. > > > > > -----Original Message----- > From: Kristopher Lusk [mailto:[EMAIL PROTECTED] > Sent: Wednesday, April 26, 2006 3:26 PM > To: 'kate.wilson'; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] cc only kinda working > > > You need a Scrip that says "On Correspond Notify Ccs with template > Correspondence". You probably just have one that says "On Correspond > Notify > AdminCcs with template Correspondence". > > Kris > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > kate.wilson > Sent: Wednesday, April 26, 2006 2:04 PM > To: 'rt-users@lists.bestpractical.com' > Subject: [rt-users] cc only kinda working > > I have RT 3.4.4 installed and has been used for a while now. Here's my > problem: > > In a ticket that already exists, a user click reply. IF the user adds > an > email address into "CC" at the top of the ticket (right above the > "subject" > field) the email does not go to that recipient. Now, anyone that is on > the > "cc" list below the "Message" box on the ticket gets a copy of it just > fine > (i.e. the watch as cc people). > > What am i obviosuly overlooking here? > > Thanks! > > _Kate Wilson > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html