On Wednesday 26 April 2006 21:31, kate.wilson wrote: > I have the default already set up: > "On Correspond Notify Requestors and Ccs with template Correspondence" > > and it does notify CC's that have been assigned below the message text > bow, just not the one above it.
You have to create a scrip "On Correspond Notify Other Recipients". The Cc and Bcc fields are not the same as ticket watchers, which is imho somewhat confusing. regards, Andreas Putzo _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
