Greetings, Hopefully someone has a tip as to how to accomplish this :-)
Our call center would like to have priority system messages appear on their RT at a glance page. An example would be if our company were experiencing a problem with our PBX, data ingestion, or anything that affects a large number of clients. A call center employee could then post a message that would propagate to all users referencing the issue and ticket number. I apologize for the vagueness of the question, I am new to RT and am still getting a feel for what can and can't be done with this wonderful program. Any suggestions or tips would be greatly appreciated. Thanks, Mike _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
