Have you tried this patch: http://wiki.bestpractical.com/index.cgi?SelectDefaultQueue (I have not, but it sounds like what you're looking for)?
Sincerely, Frank Pater DCANet http://www.dca.net voice: 888-4-DCANET (888-432-2638) fax: 302-426-6386 On Thu, May 04, 2006 at 02:42:11PM +0100, Ian Clancy wrote: > Drew, > Yes, but i need this permission so that personnel can move a ticket from > one queue to the other. I also want personnel to be able to create a > ticket on the other queue. This is a requirement. If i remove the > SeeQueue permission this is not possible. > Thanks, > Ian > > Drew Barnes wrote: > > >Have you given everyone a global SeeQueue right? If so, remove it, > >set the groups to see their own queue and it should display the way > >you wish. > > > > > >Ian Clancy wrote: > > > >> > >> > >> > >>Ken O'Driscoll wrote: > >> > >>>On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote: > >>>[...snip...] > >>> > >>> > >>>>I've created 2 IT Support queues, one for each of our sites. When > >>>>personnel log into RT at the "RT at a glance" they see tickets from > >>>>both queues. What i would like is that when support personnel from > >>>>site A login they would only see tickets from Queue A, personnel > >>>>from Site B would see site B tickets etc.. > >>>> > >>> > >>>[...snip...] > >>> > >>>Hi Ian, > >>> > >>>You can do this with groups. > >>> > >>>Create two groups (Configuration -> Groups -> New Group) one for site A > >>>staff and one for site B staff. Make all users associated with site A > >>>members of the site A group etc. > >>> > >>>Edit the group rights for Queue A and Queue B respectively and only > >>>privilege the associated group with SeeQueue, OwnTicket etc. > >>> > >>>- Ken. > >>> > >>> > >>> > >>> > >> > >>Thank you Everybody for their suggestions. Creating some groups and > >>changing the appropriate permissions done the trick. I have one small > >>annoyance remaining though. The default queue for "Quick Ticke > >>Create" is the same for both of my groups. Does anyone know of a way > >>i can change the default queue depending on the user or group ? > >> > >>regards, > >>Ian > >>_______________________________________________ > >>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >>Community help: http://wiki.bestpractical.com > >>Commercial support: [EMAIL PROTECTED] > >> > >> > >>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >>Buy a copy at http://rtbook.bestpractical.com > >> > >> > >>We're hiring! Come hack Perl for Best Practical: > >>http://bestpractical.com/about/jobs.html > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
