Frank,
Thanks, thats exactly what i need. Unfortunately there are some errors
when i run the patch against 3.6.0pre1 . I'll see if i can sort this out
myself and post an updated patch.
regards,
--
Ian Clancy
IT Co-ordinator
Connaught Electronics Ltd.
Dunmore Rd,
Tuam,
Co. Galway,
Ireland.
P : ++353 93 23151
F : ++353 93 23110
E : mailto:[EMAIL PROTECTED]
W : http://www.cel-europe.com
Frank Pater wrote:
Have you tried this patch:
http://wiki.bestpractical.com/index.cgi?SelectDefaultQueue (I have not,
but it sounds like what you're looking for)?
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386
On Thu, May 04, 2006 at 02:42:11PM +0100, Ian Clancy wrote:
Drew,
Yes, but i need this permission so that personnel can move a ticket
from
one queue to the other. I also want personnel to be able to create a
ticket on the other queue. This is a requirement. If i remove the
SeeQueue permission this is not possible.
Thanks,
Ian
Drew Barnes wrote:
Have you given everyone a global SeeQueue right? If so, remove it,
set the groups to see their own queue and it should display the way
you wish.
Ian Clancy wrote:
Ken O'Driscoll wrote:
On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
[...snip...]
I've created 2 IT Support queues, one for each of our sites. When
personnel log into RT at the "RT at a glance" they see tickets
from
both queues. What i would like is that when support personnel from
site A login they would only see tickets from Queue A, personnel
from Site B would see site B tickets etc..
[...snip...]
Hi Ian,
You can do this with groups.
Create two groups (Configuration -> Groups -> New Group) one for
site A
staff and one for site B staff. Make all users associated with
site A
members of the site A group etc.
Edit the group rights for Queue A and Queue B respectively and only
privilege the associated group with SeeQueue, OwnTicket etc.
- Ken.
Thank you Everybody for their suggestions. Creating some groups and
changing the appropriate permissions done the trick. I have one
small
annoyance remaining though. The default queue for "Quick Ticke
Create" is the same for both of my groups. Does anyone know of a way
i can change the default queue depending on the user or group ?
regards,
Ian
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