So that helped my user see something in the "Approval" section, but my AdminCC user still can't see anything IN the queue. This is maddening! If he can't see it, he cant "own" it, since its assigned a Nobody owner at creation.
-jay -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of taan Sent: Monday, May 08, 2006 6:56 PM To: [email protected] Subject: Re: [rt-users] Re: Request Tracker Make sure an owner is assigned to the approval ticket and that they have the correct ACLs. For some reason even though I give privileged users the required access I still had to assign appropriate ACL's on a per queue basis (ie to the Approval queue). Hope this helps. Taan [EMAIL PROTECTED] wrote: > Sorry, Craig. Im still stucked here. Philip Kine gave some points > on approval but it doesn't work for me (Subject: How to debug RT > better). You also try it and hopefully you give me feedback. TY > >> Hi, >> >> >> >> I saw your post on the Request Tracker mailing list regarding the >> Approvals no longer showing up. I'm having the same problem after >> upgrading. Did you ever get an answer? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
