I have a need to change ownership of a ticket when the person working on the ticket is not the owner via a scrip. But it won't change the owner. I've tried the following with no success.
$self->TicketObj->SetOwner( $StaffName,'Force')
$self->TicketObj->SetOwner( $StaffName,'Steal')
Also, how do I specify the encoding in the following:
$self->TicketObj->Comment( Content => $NewContent );
Thanks,
Roman
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