Nick Metrowsky wrote:
Hi Everyone,
I would like to set up users in RT which grant them the rights to view
tickets and queues, but they cannot change anything. I would like them
to have a user id and password, like privileged users. Is there a way
to do this? I noticed that the Everyone and Unprivileged user
designation allows users to only use the SelfService menu and that is
just about it.
Any ideas would be most welcome.
Take care!
Nick
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Nick,
Everyone already INCLUDES unprivileged so giving both is redundant.
Kenn
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