On Wed, Jun 14, 2006 at 10:22:21AM -0600, Nick Metrowsky wrote: > Hi Everyone, > > > > I would like to set up users in RT which grant them the rights to view > tickets and queues, but they cannot change anything. I would like them > to have a user id and password, like privileged users. Is there a way to > do this? I noticed that the Everyone and Unprivileged user designation > allows users to only use the SelfService menu and that is just about it. >
Make them privileged but don't grant them any rights other thatn See/Show rights. -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
