Emails are sent via/by the scrips and not the html pages ..
possible you need to modify your correspondence scrip not to send
anything if status = resolved
Regards;
Roy
Marie Gellbäck wrote:
Hello,
Does anyone know how I can modify the Update.html page so no emails are sent
when you select the Resolve link? I want to turn off the emails because then
I can create a template (OnResolve) that sends an email to the requestor
with the solution description and avoid that the requestor receives 2 emails
each time a ticket has been resolved.
Any help would be appreciated.
Best regards
Marie Gellbäck
Developer
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