> On Fri, Jul 21, 2006 at 11:56:44AM +0530, Himanshu Agrawal wrote: > > I need to mould RT, such that a few of the Custom Fields > and Subject and > > Requestor are mandatory while ticket creation. > > > > I have an approach: > > 1. Make changes in database - add a field 'required' to table > > 'ObjectCustomFields' > > 2. Provide a check box 'Make Mandatory' while creation of > custom field > > 3. Hard-code checks for Subject and Requestor. > > > > Does this sound right? I will appreciate any inputs on the same. > > > > I'm using RT 3.4 on Linux RedHat 9 with Apache 2 and Perl 5.8.8. > > RT 3.6 has featores to make required custom fields. I have > recently added code to check for required subject in the > API and UI.
For Subject and Requestor, it should be simple enough to have a javascript in the page to force these. I have one for Subject already, it was not difficult. Eric Schultz United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
