I have attempted to follow the wiki, other messages on this list as well
as the book on the Approvals queue setup, but nothing seems to work
exactly right in 3.6.0.
Here is what I have done so far:
Configuration->Queues->"My Queue"->Templates->New Template
Name: manager-approval
Content:
===Create-Ticket: manager-approval
Subject: Approval of {$Tickets{'TOP'}->Subject()}
Queue: Approvals
Type: approval
Owner: my_manager
Content: Please review and approve this request.
Depended-On-By: TOP
ENDOFCONTENT
Configuration->Queues->"My Queue"->Scrips->New Scrip
Description: manager-approval
Condition: On Create
Action: Create Tickets
Template: manager-approval
Stage: TransactionCreate
I also enabled and renamed the ___Approvals queue to Approvals. What I
believe to now be my problem is actually with permissions. To whom do I
have to give what permissions to actually create the tickets in the
Approval queue and view them?
Thanks,
--
Tim Casada
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