On Wed, 2006-08-02 at 16:06 -0400, Tim Casada wrote: > I also enabled and renamed the ___Approvals queue to Approvals. What I > believe to now be my problem is actually with permissions. To whom do I > have to give what permissions to actually create the tickets in the > Approval queue and view them?
RT expects the approvals Queue to be named with the leading underscores. You should have the Queue set to '___Approvals' in the template and the approvals queue should be renamed back to what it originally was. I'm not certain what else you'll need to do as I haven't taken advantage of the feature yet but I'm pretty certain you'll need to revert your changes. HTH -- Joshua Colson <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
