-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Andrew Chapman wrote: > I've had a look through the archives but haven't been able to spot a > solution to this problem: I would like to reorder the subject line of > the auto reply to move the ticket ID to the end. For example, our > subject lines look like this: > > RE: [domain.com #185] Printer is stuffed in room X > > I would like to change it thus: > > RE: Printer is stuffed in room X [domain.com #185] > > Is this possible?
Andrew, I'm pretty sure you'll have to modify the code in <rt_root>/lib/RT/Actions/SendEmail.pm to make this change. you could try putting a Subject: header line in your template, but if memory serves, the ticket domain and number will still be prepended to that. Hope this helps. Alan -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFE4AT+E2gsBSKjZHQRAqkGAKDXDHolE8VDPsgi7hZcFiVO+5ypzwCfc0tP YGFGJP2Ffz3v3Sc8pOpAtTg= =s8u6 -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
