|
I suppose that it should be default action
in RT – but what could be a reason for not doing that? The only action in most of cases is new correspondence
added in history, but ticket is still marked as resolved instead become
re-opened. Any idea? Regards Jacek Rudowski From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jacek Rudowski Hello, Another day, another problem… What and how should I change to have tickets reopened
automatically when customer sends reply to mail from our support? Regards Jacek Rudowski
________________________________________________________________________ Privileged, confidential and/or copyright information may be contained in this communication. This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended addressee, you may not copy, forward, disclose or otherwise use this e-mail or any part of it in any way whatsoever. To do so is prohibited and may be unlawful. If you have received this email in error please notify the sender immediately. Paddy Power PLC may monitor the content of e-mail sent and received for the purpose of ensuring compliance with its policies and procedures. ________________________________________________________________________ |
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
