On Mon, Sep 11, 2006 at 05:38:25PM +0100, Roy El-Hames wrote:
> Jesse;
> My understanding the question is about will RT default to re-open a
> resolved ticket when a new correspondence comes in .. in my systems
> production rt-3.4.4 and dev 3.6.1 this does n't happen (and never
> happened in any version of RT I used starting from 3.0.11) .. is there
> something I am missing/wrong in my systems?
RT ships with a default scrip to do just that. Unless you've removed it,
it should do so.
> Roy
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
