On Sep 11, 2006, at 12:38 PM, Roy El-Hames wrote:
My understanding the question is about will RT default to re-open a resolved ticket when a new correspondence comes in .. in my systems production rt-3.4.4 and dev 3.6.1 this does n't happen (and never happened in any version of RT I used starting from 3.0.11) .. is there something I am missing/wrong in my systems?
must be, since it has *always* worked this way by default for me since version 2.mumble.
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