Hi, Where can I find information about how to import ticket data, including history, from a legacy system into RT? Using Google, I have found no useful information. I also can not find any information about migration in the RT Essentials book - are there any?
Reading the RT 3.6.0 source code and module documentation I found the RT::Ticket::Import method in Ticket_Overlay.pm which I guess can be used to import the current ticket data. However, I have been unable to understand how to import ticket history. The Create method in Transaction_Overlay.pm looks like it could be used for migrating ticket history, but according the documentation in Transaction_Overlay.pm, RT::Transaction::Create must not be called directly - only by RT::Ticket. I have not found any useful method for import ticket history in Ticket.pm or Ticket_Overlay.pm. Have I missed something? How should I import ticket history into the Transaction table without risking me kneecaps? Best regards, Johan Schön, Capgemini _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
