I've been looking at RT to replace the current call tracking software
that we use where I work. I've combed through past posts to this list,
website articles, and the wiki but I am still unsure about something.
How well does RT work in an environment where 97% of the issues are
taken by phone? RT seems very email centric, and seems like using it for
phone support might be a bit awkward. Any suggestions for this type of
environment?
Thanks for any thoughts
Matt
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