Thanks
Dlouhan
From: Phanoko [mailto:[EMAIL PROTECTED]
To: Jiri Dlouhy [mailto:[EMAIL PROTECTED], [email protected]
Sent: Mon, 09 Oct 2006 02:56:34 +0200
Subject: Re: [rt-users] Hints for two RT systems interconnection
I created a queue called 'NOC-Vendor' and when we have
to do what you are talking about we just open the
ticket there and change the requestor email address to
[EMAIL PROTECTED] or whatever. Seems to handle what we
need rather nicely.
--- Jiri Dlouhy <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> is there anybody who can provide me some tips or own
> experiences related
> to interconnection of two independent RT systems via
> email interface?
>
> The reason behind is that we are going to use RT
> (it's really cool piece
> of SW) and we are responsible for technical support.
> Our
> customers/requestors, which will send us the
> requests, have sometimes
> RT as well thus they don't want to send the tickets
> to our RT directly
> but via their RT.
>
> Thank you in advance
>
> Dlouhan
>
>
>
>
>
> _______________________________________________
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from
> O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
