Barry,

The configuration files are attached. Ubuntu has split out the apache2 config files into:
    /etc/apache2/apache2.conf
    /etc/apache2/sites-available/ssl

mod_fastcgi is not installed. Should it be?

Thanks so much for the help,
Don

From: "Barry L. Kline" <[EMAIL PROTECTED]>
CC: [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Mon, 30 Oct 2006 16:55:13 -0500

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don garbage wrote:

> apache2 version info:
>     Apache/2.0.55 (Ubuntu) mod_ssl/2.0.55 OpenSSL/0.9.8a mod_perl/2.0.2
> Perl/v5.8.7
> php version info:
>     php is not installed on the machine (does RT require php?)
> postgres version: 7.4
>

No, RT does not require PHP.  Your machine should surely be up to this
task.  Here are some more questions:

Did you install mod_fastcgi?

Would you please post the contents of your httpd.conf file, without
comments.  Use:

grep -v '^#' /etc/httpd/conf/httpd.conf | \
grep -v '^$' > /tmp/httpd.conf.clean

to create a cleaned file, then post it.  Also, could you post your
/opt/rt3/etc/RT_SiteConfig.pm file, too?  You can do the same as above
for that file (to remove comments)... You might want to obfuscate the
database password & host info before posting...

Barry

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ServerName localhost
ServerRoot "/etc/apache2"
LockFile /var/lock/apache2/accept.lock
PidFile /var/run/apache2.pid
Timeout 300
KeepAlive On
MaxKeepAliveRequests 100
KeepAliveTimeout 15
<IfModule prefork.c>
StartServers         5
MinSpareServers      5
MaxSpareServers     10
MaxClients          20
MaxRequestsPerChild  0
</IfModule>
<IfModule worker.c>
StartServers         2
MaxClients         150
MinSpareThreads     25
MaxSpareThreads     75
ThreadsPerChild     25
MaxRequestsPerChild  0
</IfModule>
<IfModule perchild.c>
NumServers           5
StartThreads         5
MinSpareThreads      5
MaxSpareThreads     10
MaxThreadsPerChild  20
MaxRequestsPerChild  0
AcceptMutex fcntl
</IfModule>
User www-data
Group www-data
LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined
LogFormat "%h %l %u %t \"%r\" %>s %b" common
LogFormat "%{Referer}i -> %U" referer
LogFormat "%{User-agent}i" agent
ErrorLog /var/log/apache2/error.log
Include /etc/apache2/mods-enabled/*.load
Include /etc/apache2/mods-enabled/*.conf
Include /etc/apache2/httpd.conf
Include /etc/apache2/ports.conf
Include /etc/apache2/conf.d/[^.#]*
Alias /icons/ "/usr/share/apache2/icons/"
<Directory "/usr/share/apache2/icons">
   Options Indexes MultiViews
   AllowOverride None
   Order allow,deny
   Allow from all
</Directory>
<IfModule mod_negotiation.c>
<IfModule mod_include.c>
   Alias /error/ "/usr/share/apache2/error/"
   <Directory "/usr/share/apache2/error">
       AllowOverride None
       Options IncludesNoExec
       AddOutputFilter Includes html
       AddHandler type-map var
       Order allow,deny
       Allow from all
       LanguagePriority en es de fr
       ForceLanguagePriority Prefer Fallback
   </Directory>
   ErrorDocument 400 /error/HTTP_BAD_REQUEST.html.var
   ErrorDocument 401 /error/HTTP_UNAUTHORIZED.html.var
   ErrorDocument 403 /error/HTTP_FORBIDDEN.html.var
   ErrorDocument 404 /error/HTTP_NOT_FOUND.html.var
   ErrorDocument 405 /error/HTTP_METHOD_NOT_ALLOWED.html.var
   ErrorDocument 408 /error/HTTP_REQUEST_TIME_OUT.html.var
   ErrorDocument 410 /error/HTTP_GONE.html.var
   ErrorDocument 411 /error/HTTP_LENGTH_REQUIRED.html.var
   ErrorDocument 412 /error/HTTP_PRECONDITION_FAILED.html.var
   ErrorDocument 413 /error/HTTP_REQUEST_ENTITY_TOO_LARGE.html.var
   ErrorDocument 414 /error/HTTP_REQUEST_URI_TOO_LARGE.html.var
   ErrorDocument 415 /error/HTTP_SERVICE_UNAVAILABLE.html.var
   ErrorDocument 500 /error/HTTP_INTERNAL_SERVER_ERROR.html.var
   ErrorDocument 501 /error/HTTP_NOT_IMPLEMENTED.html.var
   ErrorDocument 502 /error/HTTP_BAD_GATEWAY.html.var
   ErrorDocument 503 /error/HTTP_SERVICE_UNAVAILABLE.html.var
   ErrorDocument 506 /error/HTTP_VARIANT_ALSO_VARIES.html.var
</IfModule>
</IfModule>
DirectoryIndex index.html index.cgi index.pl index.php index.xhtml
AccessFileName .htaccess
<Files ~ "^\.ht">
   Order allow,deny
   Deny from all
</Files>
UseCanonicalName Off
TypesConfig /etc/mime.types
DefaultType text/plain
HostnameLookups Off
IndexOptions FancyIndexing VersionSort
AddIconByEncoding (CMP,/icons/compressed.gif) x-compress x-gzip
AddIconByType (TXT,/icons/text.gif) text/*
AddIconByType (IMG,/icons/image2.gif) image/*
AddIconByType (SND,/icons/sound2.gif) audio/*
AddIconByType (VID,/icons/movie.gif) video/*
AddIcon /icons/binary.gif .bin .exe
AddIcon /icons/binhex.gif .hqx
AddIcon /icons/tar.gif .tar
AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm .iv
AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip
AddIcon /icons/a.gif .ps .ai .eps
AddIcon /icons/layout.gif .html .shtml .htm .pdf
AddIcon /icons/text.gif .txt
AddIcon /icons/c.gif .c
AddIcon /icons/p.gif .pl .py
AddIcon /icons/f.gif .for
AddIcon /icons/dvi.gif .dvi
AddIcon /icons/uuencoded.gif .uu
AddIcon /icons/script.gif .conf .sh .shar .csh .ksh .tcl
AddIcon /icons/tex.gif .tex
AddIcon /icons/bomb.gif core
AddIcon /icons/back.gif ..
AddIcon /icons/hand.right.gif README
AddIcon /icons/folder.gif ^^DIRECTORY^^
AddIcon /icons/blank.gif ^^BLANKICON^^
DefaultIcon /icons/unknown.gif
ReadmeName README.html
HeaderName HEADER.html
IndexIgnore .??* *~ *# HEADER* RCS CVS *,t
AddEncoding x-compress Z
AddEncoding x-gzip gz tgz
AddLanguage da .dk
AddLanguage nl .nl
AddLanguage en .en
AddLanguage et .et
AddLanguage fr .fr
AddLanguage de .de
AddLanguage el .el
AddLanguage it .it
AddLanguage ja .ja
AddLanguage pl .po
AddLanguage ko .ko
AddLanguage pt .pt
AddLanguage no .no
AddLanguage pt-br .pt-br
AddLanguage ltz .ltz
AddLanguage ca .ca
AddLanguage es .es
AddLanguage sv .se
AddLanguage cz .cz
AddLanguage ru .ru
AddLanguage tw .tw
AddLanguage zh-tw .tw
LanguagePriority en da nl et fr de el it ja ko no pl pt pt-br ltz ca es sv tw
AddCharset ISO-8859-1  .iso8859-1  .latin1
AddCharset ISO-8859-2  .iso8859-2  .latin2 .cen
AddCharset ISO-8859-3  .iso8859-3  .latin3
AddCharset ISO-8859-4  .iso8859-4  .latin4
AddCharset ISO-8859-5  .iso8859-5  .latin5 .cyr .iso-ru
AddCharset ISO-8859-6  .iso8859-6  .latin6 .arb
AddCharset ISO-8859-7  .iso8859-7  .latin7 .grk
AddCharset ISO-8859-8  .iso8859-8  .latin8 .heb
AddCharset ISO-8859-9  .iso8859-9  .latin9 .trk
AddCharset ISO-2022-JP .iso2022-jp .jis
AddCharset ISO-2022-KR .iso2022-kr .kis
AddCharset ISO-2022-CN .iso2022-cn .cis
AddCharset Big5        .Big5       .big5
AddCharset WINDOWS-1251 .cp-1251   .win-1251
AddCharset CP866       .cp866
AddCharset KOI8-r      .koi8-r .koi8-ru
AddCharset KOI8-ru     .koi8-uk .ua
AddCharset ISO-10646-UCS-2 .ucs2
AddCharset ISO-10646-UCS-4 .ucs4
AddCharset UTF-8       .utf8
AddCharset GB2312      .gb2312 .gb
AddCharset utf-7       .utf7
AddCharset utf-8       .utf8
AddCharset big5        .big5 .b5
AddCharset EUC-TW      .euc-tw
AddCharset EUC-JP      .euc-jp
AddCharset EUC-KR      .euc-kr
AddCharset shift_jis   .sjis
AddType application/x-tar .tgz
<FilesMatch "\.shtml(\..+)?$">
   SetOutputFilter INCLUDES
</FilesMatch>
BrowserMatch "Mozilla/2" nokeepalive
BrowserMatch "MSIE 4\.0b2;" nokeepalive downgrade-1.0 force-response-1.0
BrowserMatch "RealPlayer 4\.0" force-response-1.0
BrowserMatch "Java/1\.0" force-response-1.0
BrowserMatch "JDK/1\.0" force-response-1.0
BrowserMatch "Microsoft Data Access Internet Publishing Provider" redirect-carefully
BrowserMatch "^WebDrive" redirect-carefully
BrowserMatch "^gnome-vfs" redirect-carefully
BrowserMatch "^WebDAVFS/1.[012]" redirect-carefully
<Location /server-status>
   SetHandler server-status
</Location>
<Location /server-info>
   SetHandler server-info
</Location>
Include /etc/apache2/sites-enabled/[^.#]*

Set($rtname, 'MyCompanyName');
Set($Organization, 'mycompany.com');
Set($CorrespondAddress , '[EMAIL PROTECTED]');
Set($CommentAddress , '[EMAIL PROTECTED]');
Set($Timezone , 'Europe/London'); # obviously choose what suits you
Set($DatabaseType, 'Pg'); # e.g. Pg or mysql
Set($DatabaseUser , 'myrtusername');
Set($DatabasePassword , 'myrtpassword');
Set($DatabaseName , 'myrtdbname');
Set($WebPath , "/myrtpath");
Set($WebBaseURL , "http://my.domain.com";);
Set($DatabaseHost   , 'localhost');
Set($DatabaseRTHost , 'localhost');
1;

NameVirtualHost *:443
<VirtualHost *:443>
        ServerName localhost
        ServerAdmin [EMAIL PROTECTED]
       SSLEngine On
       SSLCertificateFile /etc/apache2/ssl/apache.pem
        DocumentRoot /var/www
        <Directory />
                Options FollowSymLinks
                AllowOverride None
        </Directory>
        <Directory /var/www/>
                Options Indexes FollowSymLinks MultiViews
                AllowOverride None
                Order allow,deny
                allow from all
                # Uncomment this directive is you want to see apache2's
                # default start page (in /apache2-default) when you go to /
                #RedirectMatch ^/$ /apache2-default/
        </Directory>
        ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
        <Directory "/usr/lib/cgi-bin">
                AllowOverride None
                Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
                Order allow,deny
                Allow from all
        </Directory>
        ErrorLog /var/log/apache2/error.log
        # Possible values include: debug, info, notice, warn, error, crit,
        # alert, emerg.
        LogLevel warn
        CustomLog /var/log/apache2/access.log combined
        ServerSignature On
   Alias /doc/ "/usr/share/doc/"
   <Directory "/usr/share/doc/">
       Options Indexes MultiViews FollowSymLinks
       AllowOverride None
       Order deny,allow
       Deny from all
       Allow from 127.0.0.0/255.0.0.0 ::1/128
   </Directory>
   Include "/etc/request-tracker3.4/apache2-modperl2.conf"
</VirtualHost>

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