Change "general" to "General" after "--queue" and rebuild the aliases db.
Be sure that you are using the appropriate email address for each queue. Ex: General queue - [EMAIL PROTECTED] Sysadmin queue - [EMAIL PROTECTED] Web site queue - [EMAIL PROTECTED] .... Etc. Also, can you provide a list all entries for RT in your aliases file? -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 01, 2006 12:40 PM To: Patrick Humpal; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I am using sendmail and have copied rt-mailgate into /etc/smrsh/ and in my aliases have "general: "|/etc/smrsh/rt-mailgate --queue general -- action respond --url http://rt.domain.com/"; In my aliases and performed "newaliases" after. Still no luck. -Robert -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Patrick Humpal Sent: Wednesday, November 01, 2006 1:37 PM To: [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Make sure you have the aliases file setup correctly. For instance, if your queue is called "Stop bothering the Sys-admin" you would add the following lines to the aliases file: rt-sysadmin: "|/opt/rt3/bin/rt-mailgate --queue \"Stop bothering the Sys-admin\" --action comment --url http://your.rt.server/"; rt-sysadmin-comment: "|opt/rt3/bin/rt-mailgate --queue \"Stop bothering the Sys-admin\" --action on correspond --url http://your.rt.server/ Does this help? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Wednesday, November 01, 2006 12:26 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I made changes in the following files: hosts.allow (says "sendmail:ALL") access (added Connect:[EMAIL PROTECTED] since I saw that in maillog, then "make access.db") aliases (verified aliases pointed to rt queues in /etc/smrsh/rt-mailgate, then "newaliases") sendmail.mc (made sure ip address was listed instead of loopback 127.0.0.1, then "m4 sendmail.mc > sendmail.cf) and now I no longer get the error from apache. It sends e-mails now but will not receive and sort incoming e-mails into proper queues. Also, it only sends confirmation e-mails to the requestor and does not send e-mails to watchers of the queues. -Robert -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 01, 2006 1:05 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Did you get any headway? Kosta Lekas -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:13 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in Thank you so much for you help thus far. I am using sendmail. -Robert -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 5:04 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in You don't need the reverse. But I think you haven't finished configuring your mail server yet. Are you using sendmail or postfix? I am going home now so I can get back to you tomorrow. Have a good night. Kosta Lekas -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:49 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I can resolve by typing "nslookup rt.box.edu" and it spits back the IP assigned to the box. Does reverse lookup need to be enabled, because I cannot "nslookup *.*.*.*" in order to get rt.box.edu in return. Maillog says that "Connection refused by [127.0.0.1]. Is the box refusing to send mail from itself? -Robert -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 4:38 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in >From your RT box, can you resolve the MX records for your domain using nslookup? On the RT box, look at /var/log/maillog and see why the mail is not getting to your watchers. Kosta Lekas -----Original Message----- From: Carvajal, Roberto A. [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:28 PM To: Kosta Lekas; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in I have our 2 DNS servers listed in resolv.conf. And Yes the DNS has an A record. Roberto Carvajal University of Miami 305-986-3398 -----Original Message----- From: Kosta Lekas [mailto:[EMAIL PROTECTED] Sent: Tuesday, October 31, 2006 3:45 PM To: Carvajal, Roberto A.; [email protected] Subject: RE: [rt-users] How to send mail when a ticket comes in It looks like you are having DNS issues. That is why apache is complaining as well. Have you listed your DNS servers in /etc/resolv.conf? Have you added an A record for your RT server in DNS? Kosta Lekas -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carvajal, Roberto A. Sent: Tuesday, October 31, 2006 1:26 PM To: [email protected] Subject: [rt-users] How to send mail when a ticket comes in Hey Everyone, We have RT 3.6.1 installed on Fedora Core 5. We are having some troubles sending and receiving mail. E-mails can only be sent to the IP address of the RT server and not the domain name. Also, once a ticket is received RT does not send a mail to Watchers of the GROUP that has rights to Watch the QUEUE the ticket enters into. Is there a way to do this? Also, when httpd (apache) starts up it says "Could not reliably determine the server's fully qualified domain name, using *.*.*.* for ServerName. Other than these things RT appears to be working normally. I've tried Googling errors and going to sendmail and apache support pages. Please help, thank you in advance. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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