Hello Todd,
Technically, RTFM is an "enterprise-grade" knowledge management tool
whereas StockAnswers is just a simple extension. I rewrote and added
some new features to the original package that Robert Spier released for
RT2. My intended audience are people who used RT2 with the
StockAnswers extension or didn't want to install RTFM (for some strange
reason).
Ideally, I understand that RTFM is extremely feature rich and has better
support for user authorization and integration with RT. I'm just
offering a service for pre-RT3 users.
-K
Todd Chapman wrote:
On Wed, Nov 08, 2006 at 09:04:47AM -0500, Kris Merrill wrote:
StockAnswers for RT is a solution for allowing users to insert
predefined templates into their replies. This might be useful for people
who are looking for an alternative to RTFM.
Just like its original predecessor, it requires client-side JavaScript
to be activated. The rewritten version has a configuration editor
(Admin/Tools/StockAnswersConfiguration.html) and a template editor
(Tools/StockAnswers) that can save and restore backup copies of original
modifications.
Please see the Wiki page at:
http://wiki.bestpractical.com/index.cgi?StockAnswers
Cheers!
-K
Kris,
All new extensions for RT are good. I read the documentation
and don't understand what this accomplishes that RTFM does
not. Please elaborate.
-Todd
--
Kris Merrill
System Administrator . Harvard-MIT Data Center
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