Re: [rt-users] Newbie question regarding Custom Fields in Templates

[Bill Weaver]

Two things make me question whether this is the issue I'm seeing; first, this is a single field with a single value and second, I'm using FirstCustomFieldValue which it is my understanding returns one and only one value regardless (i.e. the first).  Am I mistaken?

I do appreciate the help and am trying any and all suggestions as I've been beating my head against this for a day and a half now ;o)!

----- Original Message -----
From: Kenneth Crocker <[EMAIL PROTECTED]>
To: Bill Weaver <[EMAIL PROTECTED]>
Cc: Michael Lederman <[EMAIL PROTECTED]>, rt-users <rt-users@lists.bestpractical.com>
Sent: Friday, November 10, 2006 11:58:09 AM GMT-0600 US/Central
Subject: Re: [rt-users] Newbie question regarding Custom Fields in Templates

Bill,


        We had something similar to that. What we discovered was that we were
trying to get more than 1 item per return. I believe the RT code allows
only 1 retrieval of 1 data item per return code. when we broke up the
returns to getting 1 item at a time, we were successful. I did not see
all of your code so I don't know that this is your problem, but our
retrieval of data in Templates works now. Hope this helps.


Kenn
LBNL

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com