>Do you all have any creative solutions for dealing with multiple email
>addresses from the same person so you don't end up with two user
>accounts per person? I see situations where someone has their email
>client misconfigured so they send mail out as
>[EMAIL PROTECTED] when most of the time they are
>[EMAIL PROTECTED]
in RT_SiteConfig.pm see:
CanonicalizeEmailAddressMatch
CanonicalizeEmailAddressReplace
CanonicalizeOnCreate
That at least lets you map various email addresses to one address,
if you can do it with generic regexps.
In my case, this would squeeze [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL
PROTECTED], etc.
But no relation to [EMAIL PROTECTED] And of course, an append to a ticket
only goes to a single address.
In my case, we go a small step further, becuase the cannonical mail address
here
is related to the web logon, so when an account gets created,
either by web or email, both web and email parts of the account are done right.
bobg
>
>We can probably use procmail examine and sometimes re-write email
>addresses before they go into RT, but I was curious what others have
>done. Part of my problem is there are many machines email may come from
>[EMAIL PROTECTED], [EMAIL PROTECTED], etc
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