It also people like me have to deal with your bounce messages,
when the spammers fake my address as the sender. That is currently the
largest source of junk that I get. They seem to not use the guys who
don't include the original message in the bounce as much, though I still
get quite a number of faked bounces and vacation messages.
As one example, spamcop.net now considers those bad bounces as
spam, and will send reports to your upstream provider.
A better solution would be to bounce them earlier. I haven't
tried to bounce based on From address, since that is so easy to change,
but I imagine it should be possible.
On Mon, 11 Dec 2006, Mathew wrote:
I should note that this has literally eliminated all spam in our
customer ticket queue.
In order to manage the spam received by way of our other public facing
queue I have the owner of the queue assign all tickets to me and open
them. I then have a script which accesses the page via WWW::Mechanize
and then scrape the addresses using HTML::TokeParser. These addresses
are then passed to rtx-shredder on a daily basis.
We only have two public facing queues though. The one which our
customers submit work tickets to and the security queue which also
receives all info requests as well as any abuse related issue.
I'm not sure that this solution would scale well.
Mathew
Vivek Khera wrote:
I'm trying to figure out how to append bounce notices to tickets.
Basically, if a bounce comes in to my return-path address, I want to
scan it for evidence of a bounce from RT. If it finds it, append the
message (or just the DSN report part if it is a DSN) to the offending
ticket.
Has anyone written such a beastie? If not, I will write my own and then
share it. I'm just looking to save some work :-)
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