Hi Everyone,
My management wants the capability of having a running time capability for tickets that are opened and have the time from not accumulating when the ticket is in the stalled state. Has someone developed a utility which can keep track of a ticket's running time so when a user view the ticket, they can see how much time has elapsed since the ticket has been opened. Ideally, it would be nice to see this information displayed in the "Time Worked" field. The end result of this would be that reports can be generating showing the actual time it took someone to work on a ticket. I have the RTx::Statistics package, but these reports based the amount of time from when the ticket was created to the time it was closed, without taking into account the amount of time the ticket was in stalled state. Any ideas or code snippets would be most welcome. Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com <http://www.digitalglobe.com> ------------------------------------------------------------------------ ---------
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