A problem with transactions not being recorded reared its head in the last day or two. It appears that when an email is sent from RT it is not being added to the ticket as a transaction.
Unfortunately, I didn't have MySQL logging turned on so I don't have that evidence to provide. However, I have looked at the mail log and have verified that emails were processed and have since turned MySQL logging on. While I'm waiting for further problems to occur so I can provide the query errors, could anyone provide insight as to why this might be happening? Mathew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
